| LHU Ombudsman
the Ombudsman Can Help
What does Ombudsman Mean
word "ombudsman" has Swedish origins, and was first used
as a public office in Sweden. According to one scholar,
the term refers to "a person who has an ear to the
people." In American colleges and universities, the
office is often referred to as an "agent for justice"
within the complex institutional systems of higher
The Assistant to the
President/Director of Social Equity serves as the
University Ombudsman. Administrators, faculty, staff and
students have the right to consult with this officer in
the event they have specific problems on campus and are
in need of a mediator to assist them. Every consultation
is in the strictest confidentiality.
of the Ombudsman
Ombudsman facilitates communication when conflict arises
among students, staff, faculty, administrators, and
service offices of the University. These principles are
Taking a nonaligned role when hearing a concern.
Operating independently of the usual administrative
Keeping records, contacts, and communication confidential;
pursuing complaints only with the consent of the
- Hearing concerns, complaints, and grievances
- Conducting investigations, when appropriate
- Helping to identify and evaluate options for resolution
with all parties
- Serving as neutral facilitator, conciliator, and/or
mediator in problem-solving and conflict resolution
- Maintaining resource files on campus policies,
procedures, services, and programs
- Making referrals to other resources
- Conducting forums and workshops on issues
- Working with policy making groups
- Offering recommendations regarding changes in policies,
procedures, and resolution structures
the Ombudsman if you . . .
are unsure about
which University policies, procedures or regulations
apply in your situation.
have a specific
academic or employment problem which cannot be
resolved by following regular University procedures.
feel that you have
been unfairly or inequitable treated by a University
consider that you
have been the victim of discrimination or unfair
treatment based on gender, ethnic origin, religion,
or social or political ideology.
feel that any
University policy, procedure or regulation has been
applied unfairly or erroneously to you.
the Ombudsman Can Help You
If you donít know
whether there is a specific policy or procedure to deal
with your situation, The Office of the University
Ombudsman will provide advice, information or referral.
In cases such as grade
appeals or academic decisions, a route of appeal has
been set out in the University regulations. The
Ombudsman can explain these mechanisms to you and help
you use them.
Most problems can be
handled through normal channels. Academic advisors,
department heads, deans, and directors who have specific
areas of responsibility should usually be consulted
first when a problem arises. However, there are
circumstances where these areas may not be clear or when
you may have concerns about pursuing these channels.
This is when talking with the Ombudsman will help you
decide what options may be appropriate for your
the University Ombudsman
Mr. Albert W. Jones
Assistant to the President
Associate Director of Human Resources
Director of Social Equity
J202 East Campus
Lock Haven University