2011-12 Student Billing Information

Student Financial Services (SFS) issues bills to students for each term in which they are enrolled. Most bills are mailed to the student's permanent address. However, bills for International Students are sent to their LHU email address. Students can also obtain a bill by contacting SFS or by viewing their charges on the Student Information System via the LHU website as you would to view your class schedule. It is the student's responsibility to contact SFS if he does not receive a bill or if he makes changes that affect his student account balance after he is billed. The student bill includes charges for tuition, fees, housing and meal plans. Tuition and fees are based upon the number of credits for which the student is registered. Charges for any changes made after the semester has begun are due immediately.

To view a sample student bill, click here .

The billing due dates for the 2010-2011 academic year are as follows:

Fall Term: August 20, 2010
Winter: December 20, 2010
Spring Term: January 7, 2011

Billing dates for all enrollment terms can be found by clicking here . To avoid a late fee and a hold on a future class registration, please pay any balance due by the bill due date. Not receiving a bill does not negate the obligation to pay, nor does it extend the due date.

Payment Options

Full Payment
Payment of the full balance due by the due date printed on the bill.

TMS Monthly Payment Plan
Tuition Management Systems/Monthly Payment Plan (TMS) participants receive a student bill, which includes the Fall portion of the payment plan budget subtracted from the total charges. Any balance due indicates that your account is under budget. You will need to pay the balance due to LHU or increase your payments with TMS. Any credit balance (negative amount) due indicates that you are over budget. In this case you may lower your payments with TMS or receive a refund check from LHU at the end of the plan in May.

Please contact TMS to make budget adjustments. Any questions regarding your budget under the TMS Payment Plan should be directed to (888) 285-3052 or online at https://www.afford.com/lhup

Sending your payment
Please use the envelope provided to send your payment. The return envelope shows a Cleveland Post Office Box. This is the correct address. Please use this envelope for mailing all payments with a bill stub.

Please send all other correspondence including scholarship information and payments without a bill stub to:

Lock Haven University
Student Financial Services
118 Russell Hall
Lock Haven, PA 17745

Making your payment online
To make a payment online via MasterCard, Discover Card, or electronic check (eCheck), log into the Student Information System as you would to view your class schedule. Then click on the Student Payments link on the left side of the screen. The rest is easy; simply follow the instructions. Visa is not accepted.

Residency for Tuition Purposes
Information about student domicile regulations related to Pennsylvania residency for tuition purposes is available here.

Financial aid awarded
Financial aid awards that have been finalized or received by SFS by the billing date will be reflected on the bill. Students who are anticipating other financial assistance not listed on their bill (e.g. outside scholarship), should submit documentation of the award to SFS. In addition, students must notify SFS if they will be using their TAP account and must provide supporting documentation. If a Federal Stafford Loan has been awarded to a student, the bill will reflect the amount awarded. If the bill does not list a Stafford Loan, and the student intends to borrow, the student should contact SFS. A student can view their financial aid on the web by logging into the Student Information System as you would to view your class schedule.

Items not reflected on the bill
When you receive a bill, which you believe will be covered by financial aid but the aid is not reflected on the bill, follow these steps:

1. List the financial aid award(s) on the top portion of this bill and deduct the amount(s) from the balance due. Provide proof of the award (e.g. copy of your Financial Aid Award Notice, loan approval, athletic grant contract, scholarship notification). Return the top portion with payment for any balance due by the due date on the bill.

2. If the amount of your financial aid exceeds your charges, list your financial aid and return the top portion of the bill. Student Financial Services will process your financial aid, and refunds are available after the semester begins once the financial aid has been received and credited to your student account.

3. If you are a LHU Athletic Award recipient, list and deduct the amount of your award. The award will not be posted to your account until the scholarship is received from the Athletic Department.

Late payment fee
All payments being mailed must be received and posted by SFS prior to each due date. Accounts that do not meet payment deadlines will be assessed a $50 late payment fee. Therefore, it is important to allow sufficient time for your payment to be received and posted by our office. Because of potential delays in the U.S. mail, we encourage all students to pay electronically.

Disputing a late fee
All late fee disputes must be submitted in writing to the SFS office within the enrollment term of the late fee assessment. Late fee disputes will be reviewed and a decision will be made within 30 days, at which time the student will be notified in writing via his/her LHU email account. Late fee disputes will only be reviewed if a written petition has been filed and the account has been paid in full. The petition must be submitted by the student and should include the student's name and ID number, the term the late fee was charged, and the circumstances to be reviewed. If approved, a refund will be issued.

Balance due on account
A statement of account will be sent each month after the semester begins for all accounts with a past due balance. If you were expecting financial aid, which has not yet been applied to your account, please contact the Student Financial Services Office or the third party payer (i.e. lender, scholarship). If a student's charges, as listed on his original bill, change after the semester has begun, any additional charges are due immediately. It is the student's responsibility to obtain a bill and to satisfy the balance on the account. Students can obtain a bill by contacting SFS or by viewing their charges via the Student Information System.

Hold Notice
A student account with a balance due after the start of the semester will be subject to a hold on registration and records. The hold will remain on the account until payment is made in full. A hold prevents the student from registering, receiving transcripts, and receiving a diploma.

Returned Check Charge
A charge of $25 will be assessed to the student account when the bank returns a check due to insufficient funds.

Student Refunds
Refund checks are processed on a weekly basis after classes begin. Typcially students will receive an e-mail from Higher One when the refund has been processed. Higher One will process the refund in the manner that the student has selected. For more information regaring the Haven Card and refunds processed through Higher One, please click here.

Students who receive a refund as a result of a parent plus loan will have their refund automatically processed in the form of a check, which is mailed to the parent.

Please keep in mind that refunds are generated only after a credit balance is created on the account. A refund check is processed when financial aid or loans are received by the university and posted to the student account. Any problems with this process could delay the availability of the refund check. All first-time Federal Direct Stafford loan borrowers must complete the Master Promissory Note (MPN) and entrance counseling in order for a Stafford Loan to be disbursed. For information on the Stafford Loan application process, please click here . No financial aid or loans will be disbursed for students who have been selected for verification until the requirements are completed.

Because financial aid can change for part-time students, refund checks are not generated until Student Financial Services reviews the financial aid. Refund checks for part-time students are normally available 3-4 weeks after the semester begins.

Students with concerns about their refunds should contact Student Financial Services after the first week of each semester.

Contact Information

Lock Haven University
Student Financial Services
118 Russell Hall
570-484-2344
www.lhup.edu/financial-services

Lock Haven University
Registrar
127 Russell Hall
570-484-2006
www.lhup.edu/academic/acad_affairs

Lock Haven University
Student Affairs
311 Sullivan Hall
570-484-2022
www.lhup.edu/stulife

Lock Haven University
Student Life/Housing
308 Sullivan Hall
570-484-2317
www.lhup.edu/housing

Lock Haven University of Pennsylvania does not discriminate on the basis of race, color, national origin, religion, gender, disability or age in its programs and activities. LHU is an equal opportunity/affirmative action employer and encourages applications from minorities, women, veterans, and persons with disabilities.

Lock Haven University
The Director of Social Equity
J202 East Campus
Lock Haven, PA 17745
(570) 484-2322

A member of Pennsylvania's State System of Higher Education.