header

Frequently Asked Questions (FAQs)
About Student Bills
  1. How does LHU bill its students?
    Student Financial Services (SFS) issues separate billing statements to each of its students for each semester of enrollment. Most bills are mailed to the student's permanent address. However, bills for International Students are sent to their LHU email address. The student bill contains charges for tuition, fees, housing, and meal plans. Billing dates can be found here .
  2. I have not received a bill. What should I do?
         It is the student's responsibility to obtain a copy of his student bill. Not receiving a bill does not negate the obligation to pay, nor does it extend the due date. Students may contact SFS to request a bill, or they can log in to the LHU Student Information System as you would to view your class schedule. Once you are logged in to the current term, click on the student account information tab on the left side of the screen.
  3. I don't owe anything. What should I do with the bill?
    When the "Pay This Amount" shows a credit amount, you do not need to return the top portion of the portion, unless you are forwarding information.

    If you are making a payment: Always return the top portion of the bill (bill stub) when you are making a payment. Please use the envelope provided with the LHUP mailing address:

    Lock Haven University
    Student Financial Services
    PO Box 951688
    Cleveland, OH 44193

    When you are mailing any other correspondence (scholarship checks, loan checks, bill stub with no payment, etc), please use:

    Lock Haven University
    Student Financial Services
    118 Russell Hall
    Lock Haven, PA 17745
  4. I received my bill and it says that it is "due upon receipt". What does that mean?
    "Due upon receipt" means that the bill is currently due and should be paid immediately.
  5. What happens if I don't pay by the due date or the bank returns the check?
    A Late Payment Fee of $50.00 is assessed if the student portion of the balance due excluding financial aid/loans is not paid by the due date. A hold will also be placed on the student's account. A hold blocks schedule changes, pre-registration, and transcript requests.

    A Returned Check Charge of $25.00 is assessed when the bank returns a check due to insufficient funds. A complete listing of all fees and charges is available at:
    www.lhup.edu/financial-services/bursar/MiscFees.htm
  6. Does LHU offer a Payment Plan?
    Yes, LHU offers a very affordable monthly payment plan, which is administered by Tuition Management Systems (TMS). Information about the TMS payment plan is available online at www.afford.com/lhup
  7. What if I cancel some or all of my loans?
    The Student Financial Services Office certifies the maximum loan amount permitted under the Federal Stafford Loan Master Promissory Note. The loan funds will be displayed on your student bill. Student and parent borrowers may reduce or cancel their approved loan amounts by completing a Loan Change/Cancellation Form . If you plan to cancel or have already canceled some of these funds and the loan amount on your bill is not correct, please adjust the loan amount displayed on your student bill accordingly. If the adjustment results in a balance due to LHU, please send payment with the top portion of the bill.
  8. I received a scholarship from my high school, community, or other private sources. What should I do?
    You may deduct the amount of the scholarship award from the balance due.
    If you receive the scholarship award directly made payable in your name and LHU, please endorse the back of the check and forward it to Student Financial Services. If the scholarship will be sent directly to LHU, please send a copy of the written notification with the top portion of the bill and the remaining balance,
    if any, to Student Financial Services. Unless otherwise noted in the written notification, a scholarship award of greater than $500 will be evenly divided between the fall and spring semesters.

    If you receive a scholarship award made payable in your name only, please cash the check. You may use the proceeds to pay a balance due on your student bill at LHU or to cover any additional educational expenses you may incur.
  9. I already received a bill, but recently made a change (e.g added a meal plan) that affects my account. When must I pay the additional charges?
         After the semester has begun, any change to the student account that results in a charge is due immediately. To find out how much is owed, the student should contact SFS or view his or her charges online. Any change made to meal plans, housing, and enrollment usually result in a change in the amount the student has been billed.
  10. Some of the financial aid I'm receiving is not listed on my bill. What should I do?
    If you have written notification of a grant, loan, or scholarship that is not reflected on your bill, deduct the amount that will be received this semester and enclose a copy of the written notification with the top portion of your bill.
  11. I only recently applied for financial aid. What should I do with the bill?
    You may deduct any financial aid for which you have received written notification. Please see FAQ #10 which pertains to financial aid not listed on your bill. If you have not received written notification of your financial aid, you must either pay the balance due or participate in one of the payment plans offered by LHU. Please see FAQ #6, which pertains to payment plans.
  12. I received the bill, but my financial aid does not cover all of the charges. What else is available to help me pay the amount I owe?
    You may wish to participate in one of the payment plans offered by LHU. Please see FAQ#6, which pertains to payment plans. For information about educational loan programs, click here.
  13. The applied Stafford and/or PLUS Loan amount(s) on my student bill does not match the net loan amount(s) I expect to receive this semester. Why?
    The federal government charges an origination fee for the processing of Federal Direct Stafford and PLUS loans. For billing purposes, the applied loan amount is approved (i.e. gross) loan amount minus the origination fee.
  14. If I pay the bill now, can I still apply for financial aid?
    Yes, even if you pay now, you can still apply for financial aid. If you receive financial aid after you have paid the student bill, you will receive a refund check when the financial aid is posted to your student account.
  15. May I deduct my veteran benefits from the bill?
    VA education benefit payments are usually issued monthly after classes begin, because in most cases the Department of Veterans Affairs (VA) pays veteran benefits directly to the student, the benefits cannot be applied to the current bill. You may, however, accumulate the benefits you receive and use them to pay a future bill. Student veterans who qualify for VA Vocational Rehabilitation (i.e. chapter 31) or Post 9-11 GI Bill (i.e. chapter 33) benefits may be able to deduct benefits from the current bill.
  16. The amount of financial aid I'm receiving exceeds my charges. Can I use my refund to buy books?
    Financial aid refunds may be used for any educational expenses, including books. Keep in mind, however, that, while every effort is made to do so, it is not guaranteed that your refund will be available in time for you to buy books. Therefore, you should plan to use other funds to buy books. In general, students spend $400-$550 per semester on books and supplies. In order to access your refund, you must activate your refund preference using your Haven Card. For more information regarding your Haven Card, please click here.

    Please keep in mind that refunds are generated only after a credit balance is created on the account. A refund check is processed when financial aid or loans are received by the university and posted to the student account. Any problems with this process could delay the availability of the refund check. All first-time Federal Direct Stafford loan borrowers must complete the Master Promissory Note (MPN) and entrance counseling in order for a Stafford Loan to be disbursed. For information on the Stafford Loan application process, please click here . No financial aid or loans will be disbursed for students who have been selected for verification until the requirements are completed.

  17. I plan to be full time, but I'm currently registered part time.
    Will my financial aid be adjusted?
    Student Financial Services must review, and if necessary, adjust the financial aid packages of part-time students. Please note, however, that this review will not occur until after the drop/add period. If at that time, you are registered full-time, your aid package will not be part of the review.
  18. My meal plan and residence hall charges aren't showing on my student bill. What should I do?
    Students residing off campus must complete a meal plan contract each semester. Questions regarding meal plans should be directed to the Office of Student Affairs (570) 484-2022 while questions regarding residence halls should be directed to the Office of Student Life/Housing (570) 484-2317.
  19. I'm an out-of-state (non-PA) student; does the tuition charge on my student bill reflect the $2,000 per year tuition discount mentioned in the Admissions literature?
    Yes, the discount has been applied to your charges.
  20. How do I become a Pennsylvania resident for tuition purposes?
    For information about student domicile regulations related to Pennsylvania residency, click here.
  21. My employer reimburses me for payment of educational expenses. Can I wait to pay the bill without being charged a late fee?
         All students are responsible for paying their bills by the due date indicated. Those who do not pay their bill timely, will be charged a late fee, no exceptions. If a student chooses not to pay the bill by the due date s/he is subject to a late fee and hold on the account. A hold will block schedule changes, pre-registration, and transcript requests.
  22. I am doing an internship (or practicum) and won't be on campus. Do I still need to pay fees?
         Standard tuition and fees are charged for all credit-bearing internship and practicum experiences based on the number of credits a student will earn. Fees are mandatory and must be paid, even if the location of an internship is not local to campus.
  23. How do I confirm registration or get a copy of my class schedule?
    Go to www.lhup.edu . Click on 'Current Students', then click on the 'Student Log-In' link in the Registration/Financial Aid section. You will need your student ID number and PIN. Set options to the correct session and year. New students may make schedule changes at the beginning of the semester; upperclassmen may make changes through the drop/add period.
  24. If I withdraw from LHU during the semester, will I owe anything?
    Students who receive financial aid and who withdraw during a semester may
    have an adjustment made to their financial aid. Depending on the date of the withdrawal, a percentage of financial aid received may be returned to the applicable programs. When LHU returns these funds, as required, the result may be a balance due which will be the responsibility of the student. The withdrawal may also result in the student owing additional funds directly to federal financial aid programs.
  25. I am auditing a course, will I have to pay anything?
    Courses taken on an audit basis are charged regular tuition and fees.